Effective Date: 3/5/25
At Designz by Friday, we want you to love your purchase! We stand by our 100% Satisfaction Guarantee, offering a 14-day easy return policy to ensure a hassle-free shopping experience.
1. Returns & Exchanges
We accept returns and exchanges within 14 days of receiving your order. If you’re not completely satisfied, you may return your item for a refund, exchange, or store credit.
Eligibility for Returns:
- Items must be unused, unworn, and in original packaging.
- Customized or personalized items are non-refundable unless they arrive damaged or defective.
- Clearance or final sale items cannot be returned.
How to Initiate a Return:
- Contact Us – Email [Insert Contact Email] within 14 days of receiving your item with your order details.
- Ship the Item – We’ll provide return instructions, including the return shipping address.
- Processing Your Return – Once we receive your item, we will inspect it and process your refund or exchange within 5-7 business days.
2. Refunds
Once your return is approved, a refund will be issued to your original payment method. Please allow up to 7-10 business days for the refund to appear, depending on your bank or payment provider.
- Shipping fees are non-refundable.
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost.
3. Exchanges
Want to swap your item for something else? We offer easy exchanges for the same or higher-value products. If the replacement item costs more, you’ll need to pay the difference.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will replace or refund the item at no additional cost to you.
5. Shipping Costs for Returns
- Flat Rate Shipping applies to orders, but return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
- If you’re returning an item for a refund, the shipping cost will not be refunded.
6. Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Custom or personalized products
- Gift cards
- Items marked as final sale
7. Contact Us
If you have any questions about our Refund & Returns Policy, feel free to reach out!
Email: designzbyfriday@gmail.com
Phone: (512) 619-0965
Visit Us: 1640 NW Federal Hwy, Stuart, FL 34994
Website: www.designzbyfriday.com
We appreciate your business and look forward to creating something amazing for you!